Before using the site, please read the following terms and conditions carefully and make sure you understand them. Please read the Privacy Protection as well!

1. Data of Operator

Name: Első Aquapark Kft.
Address: 8230 Balatonfüred, Fürdő utca 35/A.

Email address:

Company Registration Number: 19-09-519861

Tax Number: 26215572-2-19

Phone Number: +36 30 670 7380


Hosting service provider:

EZIT Korlátolt Felelősségű Társaság

Address: Victor Hugo u. 18-22.

Company Registration Number: 01-09-968191

Website: www.ezit.hu

Privacy Policy: https://www.ezit.hu/adatvedelem/

2. General Conditions

2.1. This website (later: Website) and all information located on the Website, communications, software, photos, code, video, text, music, graphics, audio, images and other materials or services (collectively “Content”) is operated by Első Aquapark Kft. (later: Operator) for the users of the products or services and members of the public, only as described below, for legitimate purposes.

2.2. The visitor of the Website (later: User) agrees with accessing the Website or using the Website to be bound by the Website Terms of Use set out below.

2.3. By opening, browsing and/or using the Website, you agree to be bound by the terms and conditions (later: Terms) and relevant law and regulations. You declare that you are entitled to accept these Terms on your own behalf or on behalf of a third party. Should any of these Terms of any express reference to state legislation, laws, regulations or other legislation, or any final court ruling as invalid, it will not affect the enforceability of the other parts of the Terms.

2.4. The Operator may change, modify or revoke access or content of the page, so Users should check on each visit to the Website for conditions of use.
Certain documents on this site are subject to additional conditions, which conditions can be found in the document itself.

3. Range of products and services

3.1. Online tickets only can be purchased through our online system. Prices are in Hungarian forints and include VAT.

3.2. The names and descriptions of the products are shown on the website.

3.3. Users are informed about any special offers including the discount and the exact duration of the offer.

3.4. Online tickets can be used during opening hours in the same year as the purchase have occured. In case of special tickets – such as the afternoon ticket or special daily tickets – it may differ. All the necessary information are shown on the website.

4. Process of order

4.1. User visits the Online tickets site.

4.2. User sets the number of product(s) to purchase them.

4.3. By clicking on the button “Add to cart” User put the choosen product(s) in the cart.

4.4. After adding all the product(s) to the cart, User visits the Cart site.

4.5. On the Cart site User can still modify the number of products by clicking on the “-” and “+” buttons. User also can delete an item by clicking on the sign “X” or setting “0” as number of products. To validate the changes, User shall click on “Update Cart” button.

4.6. To validate a discount when purchasing ticket(s), User shall type its code to the appropriate field and then click on the button “Apply coupon”.

4.7. After finalizing the order, User shall fill in the following information: first name, last name, country, street and house number, city, county, postal code, e-mail address.

4.8. Before the payment User needs to accept this Terms of Use and also has the opportunity to subscribe to the newsletter.

4.9. User will be directed into the website of Saferpay payment service to complete the payment process.

4.10. After the successful payment User will be directed back to annagora.com website, where User will see a confirmation message.

4.11. User will receive the ticket(s) online. To use them at the entrance User needs to validate them at the cashier. After successful payment the online tickets will be sent via e-mail, that contains a unique idenfication code. This code shall be used to validate the ticket(s) at the entrance. Our colleagues identify the type of the ticket with the help of this code and are also allowed to ask for IDs or other information such as name or address.

4.12. The right for correction is reserved in case of any errors or omission in connection with the products on the website. After correcting the mistake, User will be notified immediately. User will have the opportunity to affirm or withdraw the order.

4.13. The total price includes every emerging costs.

4.14. Before finalising the purchasing process User has the opportunity to change the number of products or the personal data.

4.15.After finalising the purchase User will receive a confirmation e-mail. If this confirmation e-mail is not received within an expected time limit, depending on the nature of the service, but no later than within 24 hours, User will be released from contractual obligation. The order and the confirmation shall be deemed to have been received by the Operator or the User when it becomes available to him/her. The Service Provider excludes its responsibility for the confirmation if the confirmation does not arrive on time due to an incorrect e-mail or fulfilled e-mail account.

5. Order processing and fulfillment

5.1. Orders are processed continuously. Operator always confirms the transaction electronically.

5.2. General delivery deadline with confirmation immediately.

6. Right of Withdrawal

6.1. According to the 17/1999 Government Decree about contracts concluded in absentia, the No. 2011/83 / EU Directives of the European Parliament and Council and the No. 45/2014 Government Decree, User may not exercise the right of withdrawal (…) in the case of a contract about meals or services related to leisure activities, if a performance date or deadline has been specified in the contract(see Section 3.4).

6.2. The 45/2014 (II.26.) Government Decree on the detailed rules of contracts between a consumer and a business is available here.

6.3. The 2011/83 / EU Directive of the European Parliament and the Council is available here.

7. Complaints

7.1. The aim of our website is to fulfill all orders with the complete satisfaction our customers. However if the User has a complaint about the contract or its performance, he / she can submit his / her complaint to the e-mail address, phone number or postal address above.

7.2. The Operator will immediately investigate the complaint and offer remedy or compensation. If User is not satisfied with the remedy, the Operator shall takes record in two copies and give one to User. If it is not possible to investigate the complaint immediately, the Operator shall draw up a record and provide a copy to the customer.

7.3. Our website will respond to the written complaint within 4 working days. In case of rejecting it, the response shall contain the reasons of rejection. Operator shall keep a copy of the response for 3 years and also present to Authorities on request.

7.4. User may also make complaint to the National Consumer Protection Authority:

Nemzeti Fogyasztóvédelmi Hatóság

Address: 1088 Budapest, József krt. 6.

Mailing address: 1428 Budapest, PF: 20.

Phone Number: +36 1 459 4800

Fax: +36 1 210 4677


8. Copyright

8.1. Copyright © Operator, All rights reserved. The Content is protected by copyright and relevant international and national legislation.
The entire Content of the Website is the Operator’s intellectual property, or intellectual property of others who granted rights to use their content

8.2. Access to the Website or the contents of a single element cannot be interpreted as giving license to any license or intellectual property appearing on the website either directly or indirectly or otherwise, without written consent of the Operator, or appropriate third party; in absence of opposite expression. The Operator shall not give the User any express or implied rights concerning the intellectual property of the Operator or any third party appearing on the Website. Without the prior written permission of the Operator or the relevant third party, the User either in part or in whole MAY NOT copy, reproduce (whether by creating shortcuts or other methods), modify, let or lease, sell, create derivative works from, upload, transmit, and distribute copies of the Content. Users are also prohibited to publish intellectual property appearing on the Website in any media, broadcast or transfer, whether original or in transcribed form, or store it on a computer as a whole or parts.

8.3. Unless indicated by the Operator, on the Website visible and readable materials are copyrighted and use without the written permission of Operator is prohibited, unless this Terms of Use or the text on the Website states differently. Pictures, photographs or illustrations presented on the Website are either owned by or licensed to use by the Operator. Any unauthorized use of images violate copyright laws, trademarks, privacy rights, advertising laws, communications regulations and laws. Any unauthorized use implies criminal and civil legal actions. The Operator shall require the termination of the infringement and compensation for damages.

8.4. However, the Operator shall allow non-commercial use, displaying, downloading or printing certain parts of the content on the Website. For materials downloaded from the Website, Users are not allowed to change the ownership information, or to delete them.

8.5. The Operator permits to browse the Website on computer or mobile phone, or print extracts exclusively for your own purposes – without intent to distribution. Copying with the intent of distribution requires written consent of the Operator. From the viewpoint of the rules distribution constitute the reproduction of the page for further use, storing it in a database, making available for download, commercially marketing it. Some documents of the Website are subject to certain additional conditions, which are indicated in the specific documents.

8.6. User acknowledges that Operator may require penalty for using the Content without consent. The penalty is 70.000 HUF per pictures or 20.000 HUF per words. User also acknowledges that this penalty is not excessive and browse this website with this in mind. In case of violating copyrights User also needs to pay for the document certified by notary.

9. User generated content

9.1.  If the editorial board allows the publication of materials, writings, pictures, press releases and any other material provided by Users on the Website of the Operator, the following rules apply to these materials). The editorial board is responsible for publishing materials on the Website, which has the right, but is not required to publish materials on the Website sent to the Operator by the Users.

9.2. Any communication or material sent to to the Operator through the Website or e-mail are not considered confidential.
The User agrees that the communication or the substance does not contain any illegal or in any other ways inappropriate content for publication; that it will make every effort to ensure that any communication or material before sending are cleaned from viruses or other harmful elements; that the material sent to the Operator is owned by him or has unlimited right to use it.

9.3. By submitting various materials (such as comments, written opinions, images, etc), the User is transferring all rights to the Operator of the Website, including the publication of the materials for any use of any abbreviation, and the right to modify or remove.
The Operator is not obliged to refrain from reproduction, publication, or use in any form, or for any purpose concerning the communication or material. The Operator is free to use for any purpose, including to develop products and services, manufacture and / or distribute any such content of communication, material, including ideas, innovations, concepts, techniques and know-how, without any compensation to the sender.

9.4. The User agrees that from that time such rights are exercised without compensation, not limited in time and space and are freely transferable to third parties by the Operator of the Website; lastly the User is accepting not to take action against the Operator in relation to the material submitted.
The User agrees not to take any legal action against the Operator concerning the submitted materials, and indemnify the Operator, if third party takes legal actions against the Operator related to material submitted by the User. The Website Operator is not able to verify the User’s submitted content. The Operator is not responsible for the content and information can be found here, including the genuineness and accuracy. The Operator shall at its sole discretion remove any content published by users.

10. Conditions for publishing material

10.1. Material designated to be published on the Website may not infringe third party rights, including copyright, trademark or surname law. The Website Operator can not constantly monitor the materials, does not identify the materials, published by users of the Website, and does not consider them as his own.

10.2. The User is required to make sure before the publication of the materials, that he has all necessary rights and consents to the disclosure; otherwise, the user must acquire the necessary rights and consents; required to make sure that the material does not contain any unlawful or otherwise not suitable parts for publication; must do everything possible to scan and remove any viruses or other infections or destructive features.
The Website Operator is not required to verify that the materials published by the User may infringe the rights of any third party. In case of breach of these Terms, the User shall be responsible to pay any resulting damages or expenses in front of the Website Operator. This includes damages of third parties, including protection fees, based on the fault of the User against the Operator.

11. Conditions for deleting material

11.1. It is the User’s responsibility to make backup copies of any of its published materials on the Website, if the materials are important to him. The Website Operator does not take responsibility if such materials are modified, or deleted or are irretrievably lost, and is not obliged to keep them in any way.

12. Modification of content

The Operator may modify or remove all or part of the content at any time without notice. The Operator may modify these terms and conditions by updating them from time to time. The User agrees by using the Website, to obey these changes and agree to open this page regularly to see what conditions must be respected.

13. External links

In order to provide more valuable content to it’s visitors, the Operator may place external links on the Website. Opening links to external sites may also require to consult and accept their terms of use before using the sites.
User accepts that the Operator has no control over the linked sites, even if the third party is in connection with the Operator, and the Operator is not responsible for such external sites or publisher generated content. The links to other sites merely provided as a convenience to users of the Website.

14. Exclusion of liability

14.1. Information on the Website is provided solely for general orientation, for the purpose of interest.
Besides, that the Operator of the Website tries to publish accurate and updated information, the Operator is not responsible for any inaccuracies in the information. This Website is provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
The Operator disclaims all liability to the greatest extent permitted by applicable law, implied or statutory or other statutory warranties, including but not exclusively non-infringement or warranties of marketability or fitness for adequacy.

14.2. In addition, the Operator is not responsible for the fact that the Website works smoothly and without error, the errors are corrected, the Website, and the web server serving the pages is free of viruses and other malware, or that the Website will be compatible with all the hardware and software used by the User. The legislation does not necessarily allow for the exclusion of certain warranties, so you may have to the above exclusions may not apply to you.

15. Limitation of Liability

The Operator does not take responsibility, either expressed or implied for accessing the Website, its use, inability to use, the state or the improper functioning – including the virus and malware free state of the web-server – breakdown, delay in information transmission, or the use of the published information, and materials.
The Operator is not responsible for the direct or indirect damages resulting from the above, shall not be liable for costs incurred, lost profits or business failure, even if the Operator may be aware of the possibility of such damage occurring. The legislation does not necessarily allow for the exclusion of certain warranties, so you may have to the above exclusions may not apply to you.

16. Trademarks

The Operator holds all – here not explicitly set – rights reserved. The use of the trademarks, slogans or any other content on Website other than expressed in these Terms or laws is prohibited.
The User shall not acquire any license or right of use on any trademark appearing on the Website.

17. Miscellaneous

17.1. The Operator is entitled to use a contributor to fulfill its obligations. In this case Operator is fully liable for any unlawful conduct, as if Operator had committed the unlawful conduct himself.

17.2. If any part of these Rules becomes invalid, unlawful or unenforceable, it will not affect the validity, legality and enforceability of the remaining parts.

17.3. If the Operator does not exercise its right under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. A waiver of any right is only valid if expressly stated in writing. The fact that the Operator does not strictly adhere to any of the essential conditions or stipulations of the Regulations does not mean that it waives its strict adherence to the given condition or stipulation at a later date.

17.4. The Operator and the User seek to settle their disputes amicably.

Balatonfüred, 2020. június 10.